Santa came after Christmas this year!
The Miami Herald just named, “Taming the Search-and-Switch Customer” to its list of 11 “Best Business Books” for 2009! Given the 1,000′s of fine business books published every year, I’m thrilled. Check it out here:
http://www.miamiherald.com/103/story/1399600.html
P.S. Santa, please know that I’ll try to be a good girl again in 2010.
Tags: customer loyalty; Jill Griffin; top business books; customer satisfaction;
