Earning Customer Referrals: How to Turn Customers Into Advocates

Getting happy customers to spread the word is your best source of advertising.
Yet, most firms fall short on strategies for driving positive word-of-mouth. This program will teach you:

  • Is this customer your advocate? 4 ways to tell
  • How to climb Advocacy Hierarchy: Why the top step matters most
  • Why complainers must be managed and how to do it
  • 9 ways to minimize detractors and maximize advocates
  • How to get online communities spreading your good name

Other Programs Jill Offers
Customer Loyalty: How to Earn It, How to Keep It
Taming the Search-And-Switch Customer
Customer Winback: How to Recapture Lost Customers and Keep Them Loyal
Inside the Loyalty Laboratory: Building Customer Relationships that Last
Turning Call Center Agents Into Loyalty Makers
Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World
Earning Customer Referrals: How to Turn Customers Into Advocates
Selling By Serving
Delivering the ‘Wow’ Customer Experience
Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team