For both businesses and individuals
Customer trust is at an all-time low. This instruction system shows you, step-by-step, how to use your customer’s order management cycle to build iron-clad trust bonds with customers and skillfully address finicky customer emotions in the process! (Table of Contents Preview)
You’ll discover:
» The surprising connection between order management and trust building
» How your order management cycle drives your customer’s experience with your brand
» 11 steps of the order management cycle and what each reveals about your customer experience management
» How customers verbalize delight and pain at every step in the order cycle
» Trust triggers for every step in the order cycle; how to choreograph customer experiences to leverage them
» Distrust triggers – where they fester in the order cycle and how to eliminate them
» The customized template that simplifies your trust making planning process and jump-starts implementation
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Price: $400 Includes 1 hour of personal coaching with Jill |
