For businesses (Table of Contents Preview)
Most firms unwittingly squelch their employees’ passion to serve. This step-by-step guide equips you to pinpoint your employees’ key moments of truth and use them to breed loyalty and passion at every employment stage.
» How to dissect your employees’ lifecycle stages and the milestones that matter most at every stage
» How to leverage the employees Moments-of-Truth to nurture Passion-to-serve employees
» Employee experiences that trigger “delight” and eliminate “pain”
» Ways to equip managers with skills that nurture an employee’s passion to serve
» The customized template that simplifies your planning process and jump-starts implementation
Includes 1 hour of personal coaching with Jill