Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team

It’s a fact: Disengaged employees rob your customer initiatives of critical momentum. This program will show you:

  • How to make employees your firm’s #1 competitive advantage
  • Where does your team work: Assembly Line or Loyalty Lab? Why it matters.
  • The only self-coaching tool any employee needs
  • 5 employee questions to turn supervisors into superstars
  • Leveraging the employees Moments-of-Truth to nurture Passion-to-serve employees
  • Uncovering your employees’ lifecycle stages and the milestones that matter most at every stage
  • Equipping your managers with skills that nurture employees’ passion to serve

Other Programs Jill Offers
Customer Loyalty: How to Earn It, How to Keep It
Taming the Search-And-Switch Customer
Customer Winback: How to Recapture Lost Customers and Keep Them Loyal
Inside the Loyalty Laboratory: Building Customer Relationships that Last
Turning Call Center Agents Into Loyalty Makers
Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World
Earning Customer Referrals: How to Turn Customers Into Advocates
Selling By Serving
Delivering the ‘Wow’ Customer Experience
Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team