What clients are saying

"Jill’s message on customer loyalty and her process for building a loyal customer base came highly recommended from a colleague within the software industry. We were hosting our annual User Conference and wanted to provide our customers & partners with more then the traditional update on products, service and support but still providing a highly relevant message that would help within their respective businesses. Jill hit the spot! Jill’s presentation kept the audience engaged and thinking. Jill does a great job at breaking down the process and interaction(s) it takes in building loyal and profitable customers…and her examples are fun and exciting."
David Gandrud
Director of Marketing
SoftBrands

"Thanks for the the enlightening and relevent presentation. Verbal feedback was very positive. You have "practiced what you preached" and have another satisfied customer."
Andy Ayoob
Director, Service Operations
Siemens Power Generation, Inc.

"I received NUMEROUS comments from store managers and corporate managers about how appropriate and timely your message was. Plus it was a lot of fun! Everyone not only received a lot of great content, but they enjoyed themselves as well. A winning combination. Thanks again for the great presentation, and we look forward to having you back."
Roger Bunn
Vice President of Sales
Northern Tool & Equipment

"Jill was an inspiring, professional and interesting speaker and chairperson. Our delegates scored her very high and many specifically commented on how much they enjoyed and learned from her presentation. We've asked her back for next year's conference."
Sarah Startup
Conference Producer
The European Conference on Customer Management

"I've had the opportunity to bring Jill Griffin to three different organizations as a presenter and each time she has been a major home run."
Howard C. Nasbaum
President, American Resort Development Association

"I found Jill's message so inspiring that we asked her to address our 2,200 owners and general managers through a series of regional meetings. Her message engages the audience and her ability to 'customize' her remarks toward the brand's particular issues is an outstanding asset."
Joe Kane
President & CEO, Days Inn


"Thank you for your outstanding presentation at our LPA Spring Meeting in Toronto last week. The majority of our members rated the information in your presentation as the most valuable session of our meeting. They enjoyed your presentation style, your energy and really appreciated your suggestions on how they can nurture their customers and keep them loyal. We really hope we'll have another opportunity to work with you."
William C. Strackbein
Laboratory Products Association


"Jill has been a great addition to our conferences. We've used her for three separate brands and each time she's given our franchisees clear and to-the-point take away. Her willingness to collaberate and customize is without equal."
Robert Garber
National Program Manager, Cendant Corporation

"Thank you again for participating in Ford Division’s Winter Dealer Meetings. Dealers told us that the Owner Loyalty discussion was particularly helpful in that it provided good anecdotal information on what other small businesses had done, and then clear direction on what they could do at their dealerships. Clearly, your message was one to which they could relate. We also appreciated your willingness to work with us ‘down to the wire’ in preparation for the meetings. Your responses to our suggestions were timely and helpful to the overall process."
Don Cook, Executive Director
Customer Loyalty, Communication and Training, Ford Motor Company


"Your humorous and on-target message was beyond all expectations. I have received numerous compliments from retailers and vendors who were present at the breakfast."
Edward G. Coyne
Exhibitor Relations
JCK--International Forum for the Fine Jeweler

"Radisson Hotels & Resorts Worldwide recently hired Jill Griffin as its 2003 keynote luncheon speaker. Jill presented at three separate regional meetings over a three-week period. Her audience was General Managers and Directors of Sales. Jill's presentation was a hit with our attendees and consistently scored 5 out ofo 5 on our feedback surveys at all three meetings."
Sandra Sauve, Carlson Hotels Worldwide
IT Communication Manager and Meeting Planner


"Thank you for providing the opening presentation to our kick-off of Digital Imaging University, here at Colorado Digital Imaging division. Our division efforts to bring the customer alive to our employees is a key deliverable over the next year, and your presentation hit the mark for bringing the importance of customer loyalty to life for the team……We received multiple comments regarding your energy, approach and insight as key to the learning experience."
Jodi Schilling, Customer Satisfaction Manager
Colorado Digital Imaging , Hewlett Packard


"Thank you! We are so pleased with your presentation at our annual meeting. We had about 250 people there, and they told us verbally and in writing that they were well served by your keynote presentation which drove home the message we wanted delivered about creating customer and employee loyalty. "Jill was great – both content and delivery!" was said to us in any number of ways."
Madalyn B. Cafruny, Director of Communications
American Public Power Association

"You did a great job speaking to our Residence Inn managers and owners on customer loyalty at their annual meeting in San Antonio. I enjoyed your remarks very much. Thanks for your great remarks and thanks, too, for taking time to get to know Residence Inn before your presentation. That time you spent was very impressive to all of us."
William Re. Tiefel, President
Marriott Hotels

"Our keynote presentation on marketing and patient loyalty by Jill Griffin was a fast-paced, well-crafted, thought provoking look at the role of marketing and branding in creating and securing patient loyalty. Her use of clips from a number of classic films drove home key points about the importance at looking at service from the patient or customer's perspective."
Susan B. Frampton, Ph.D.
Planetree Healthcare Alliance