“The room was packed… Jill Griffin spoke to a standing-room-only audience.”

Editor
Home Lighting Magazine

You want your speaker to…

Inspire
Challenge
Motivate
Entertain

Jill does her homework to accomplish just that! Every presentation is painstakingly customized for the audience. How? By conducting in-depth interviews weeks before the event with the meeting planner, people in the audience and other stakeholders.

Jill digs deep to understand your key principle objectives, challenges and industry trends so her stories, examples, video clips, etc. hit the mark. Jill’s return engagement rate is very high. Book her for your next meeting. You’ll be glad you did.

Jill will custom-tailor a program for you!

Here are her most requested topics:

Customer Loyalty: How to Earn It, How to Keep It
Based on the how-to principles captured in Jill’s Harvard “Working Knowledge” book by the same name, this program teaches participants a proven process for turning non-buyers into loyal advocates. Learn more…

Taming the Search-And-Switch Customer
Drawing from her ground-breaking book by the same name, Jill Griffin addresses these tough, complex realities with proven solutions every B2B and B2C firm can harness. Learn more…

Customer Winback: How to Recapture Lost Customers and Keep Them Loyal
Adapted from Jill’s award-winning co-authored book by the same name, your custom-tailored presentation can address a wide range of win back learning objectives. Learn more…

Inside the Loyalty Laboratory: Building Customer Relationships that Last
This session examines the best practices of firms that have transformed their organizations into living “loyalty laboratories.” Learn more…

Turning Call Center Agents Into Loyalty Makers
Call center agents are your customer loyalty makers of the future. Why? Because, for many companies, the front line has moved from the store to the customer contact center where agents interact with customers. Learn more…

Escaping The Commodity Trap: Earning Customer Loyalty in a Low-Bid World
A big threat to your firm’s success is commoditization—the process through which your product or service becomes so common place that differentiation becomes difficult and lowest price rules. This program shows you how to beat the commodity trap. Learn more…

Earning Customer Referrals: How to Turn Customers Into Advocates
Getting happy customers to spread the word is your best source of advertising.
Yet, most firms fall short on strategies for driving positive word-of-mouth. Learn more…

Selling By Serving
Designed for customer care and customer service , this program teaches attendees why serving means selling and why selling means serving. Learn more…

Delivering the ‘Wow’ Customer Experience
This program will show you how to distill what your customers value most about your brand and how to apply that information to design and deliver a compelling experience that turns your buyers into passionate advocates. Learn more…

Heart, Hustle and Heroes: Getting Top Performance From Your Customer Team
Learn how to make employees your firm’s #1 competitive advantage. Learn more…